While I’ve never had a problem with Napoli’s (I always eat at the one in west Tulsa, so I can’t vouch for the Owasso location), I’ve found that the way a restaurant’s servers and/or managers respond to a complaint often tells me more about the quality of the establishment than a perfect experience might. (Indeed, a server’s quick, proactive response to a mistake a couple of years ago ensured my undying loyalty to one Tulsa restaurant.)

I wouldn’t expect a dazzling response if you wait until the next morning to call, but if you didn’t raise your concerns with the server or a manager tonight, you might try calling (during off hours, of course — don’t disrupt someone else’s meal by calling in the middle of lunch rush!) or sending a polite note expressing your disappointment and see what kind of response you get.